FAQs
Take a photo of your order, capture the item you received, and share it on social media. Together, let's make each item of clothing a voice to defend our beliefs and create a positive impact.
For any further questions, please do not hesitate to contact us via our contact page. Thank you for being part of the EMPAKT adventure!
Collapsible content
1. Where your clothes come from
All our clothing comes from WRAP (Worldwide Responsible Accredited Production) or Fair Wear certified suppliers. These certifications guarantee fair, safe and ethical manufacturing conditions.
2. What do WRAP and Fair Wear certifications mean?
- WRAP certification ensures responsible global production by supervising our suppliers according to the 12 principles, including strict standards on working hours, working conditions and the prohibition of child labor.
- The Fair Wear code of conduct ensures compliance with international standards on workers' rights, covering points such as free choice of workplace, freedom of association and a decent wage.
3. What sizes are available?
Our available sizes are limited to avoid overproduction. However, it is possible to order clothing up to size 2XL by contacting us directly.
4. Do you accept payments by Paypal?
No, we have decided to boycott Paypal.
5. How do you personalize your clothes in Lyon?
Our ethical clothing is carefully personalized either by our own skillful hands or with the help of professionals from Lyon. Each piece is uniquely marked to carry messages that challenge injustices and express your beliefs.
6. Do you participate in charitable activities?
Yes, part of our profits is dedicated to associations that share our values. We believe in social responsibility and seek to contribute positively to our community.
7. What are the delivery times?
Delivery times depend on the carrier you choose during the ordering process.
8. Can I contribute my own message ideas or designs?
Absolutely ! We encourage creativity in our community. Contact us on Instagram to share your ideas and help create impactful messages on our clothing.
9. What is pre-order and what is the delivery time?
Pre-ordering allows you to reserve an item that is currently out of stock. When you pre-order an item, you make your payment as you would for a regular purchase. However, please note that delivery time will be longer as we need to replenish our stocks. We will keep you informed of the progress of your order and provide you with an accurate estimate of the delivery date as soon as possible. We thank you for your patience and continued support.